Executive IT Architecture · Major Incident Command

Mitesh Shah

Engineering high-concurrency systems, orchestrating zero-downtime P1 incident triage, and crafting digital products from 0-to-1.

The Engine

The Technical Foundation Powering Major Incident Operations

mitesh@system:~/operations

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[✓] Experience:10+ Years Global Enterprise IT Operations

[✓] Specialization:P1/P2 Major Incident Command & Root Cause Analysis

[✓] Scale:3,000+ User Infrastructure / Zero-Downtime Networking

[✓] Stack:ServiceNow ITSM, Entra ID, M365 Security, Active Directory

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Incident Command Operations

ServiceNow ITSM

Flutter Native Apps

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IT Architecture

Major Incident Command

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Active Directory

Zero Downtime

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